Privacy Policy
This Privacy Policy explains how Frequency Talk Technologies LLC (“Frequency Talk,” “we,” “us,” “our”) collects, uses, and shares information when you use Frequency Talk — our audio-streaming and voice-communication service, its websites, and the family of client applications that connect to it (including the Frequency Talk Service Manager (formerly “Frequency”), Tuner, Walkie-Talkie, Switchboard, and Broadcast, and any other applications we release for the service) (together, the “Service”). By using the Service, you agree to this Policy. It should be read together with our Terms of Service.
1.Information we collect
| Category | Examples |
|---|---|
| Account information | Name or display name, email address, callsign/station identity, and profile details you provide. |
| Authentication data | Passkey (WebAuthn) public keys and credential identifiers, session and refresh tokens, and device identifiers. We do not store passwords or your passkey private keys. |
| Billing & company details | For paid plans: billing name, company/organization details, billing contact, and address. Payments are processed by Stripe; we receive limited transaction and card-metadata information but not your full card number. |
| Usage & configuration | Frequencies and channels you create or tune, group memberships, tuning and relay selections, transmit settings, connected applications, and similar app state. |
| Audio & communications | Live audio is relayed in real time and not recorded by us. We process audio-level and quality signals (e.g. loss, jitter) to operate and troubleshoot the Service. |
| Technical & log data | IP address, device and browser type, operating system, timestamps, diagnostic logs, and health-check requests, used for security, reliability, and abuse prevention. |
| Compliance records | Records of legally required attestations and agreements — such as your confirmation that you meet the minimum age requirement and your acceptance of our Terms — including the version of the terms accepted, the timestamp, IP address, and browser or app identifier, retained as evidence of your agreement. |
2.How we use information
- To provide, operate, maintain, and improve the Service;
- To authenticate you and secure your account;
- To process subscriptions, payments, and billing through our payment processor;
- To route and deliver your voice and broadcast transmissions in real time;
- To monitor performance and audio quality and to diagnose and fix problems;
- To communicate with you about your account, transactions, security, and Service updates;
- To detect, prevent, and respond to fraud, abuse, security incidents, and violations of our Terms;
- To document and retain legally required consents and attestations, such as the minimum-age attestation and your acceptance of our Terms;
- To comply with legal obligations and enforce our agreements.
3.Legal bases for processing
Where the GDPR or similar laws apply, we process personal data on these bases: performance of a contract (to provide the Service you request), legitimate interests (to secure, improve, and operate the Service), consent (where required, e.g. certain communications), and legal obligation (to comply with law). You may withdraw consent at any time where processing is based on consent.
4.How we share information
We do not sell your personal information. We share information only as described here:
- Service providers. With vendors who process data on our behalf, under contract, including Stripe (payment processing), Amazon Web Services (cloud hosting and infrastructure), and our email delivery provider (transactional email).
- Other users. Your display name, callsign/station identity, and the audio you transmit are visible or audible to the users you communicate with on a frequency or channel.
- Legal and safety. When required by law, legal process, or to protect the rights, property, or safety of Frequency Talk, our users, or the public.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
5.Cookies and local storage
Our marketing site does not set advertising or tracking cookies. Our client applications use local storage and functionally necessary tokens to keep you signed in and to remember your settings. Because these are strictly necessary to provide the Service, they do not require a consent banner. We do not use third-party advertising or cross-site tracking.
6.Data retention
We keep personal information for as long as your account is active or as needed to provide the Service, and thereafter as necessary to comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements. Diagnostic logs are retained for a limited period. Live audio content is not retained. You can delete your account and its data yourself from any of our applications (or by emailing us — see Section 9): after a confirmation code sent to your email, deletion is scheduled with a 30-day cancellation window during which signing in again cancels it, and your personal information is then deleted or de-identified. Deleting your account requires first transferring or deleting any frequencies you own and cancelling any active subscription — account deletion never cancels billing on your behalf.
Certain information is retained after account deletion where permitted or required by applicable law, including: to comply with legal obligations such as tax, accounting, and financial record-keeping requirements (billing and invoice records); to establish, exercise, or defend legal claims (compliance records such as age attestations, Terms acceptances, and the deletion request’s own receipt); to prevent fraud and abuse and protect the safety of our users (records of moderation actions, such as bans, associated with the account); and to enforce our agreements. Retained records are limited to what is necessary for these purposes and are kept only for as long as the applicable purpose or retention period requires.
7.Security
We use technical and organizational measures to protect your information, including encryption in transit, passkey-based authentication, scoped access tokens, and access controls. Each client application is granted only the permissions its features require. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep your authentication devices secure and notify us of any suspected compromise.
8.International data transfers
We operate in the United States, and our providers may process data in the United States and other countries. If you access the Service from outside the United States, you understand your information may be transferred to and processed in countries whose data-protection laws may differ from yours. Where required, we rely on appropriate safeguards for such transfers.
9.Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of the EEA/UK (GDPR) and of California (CCPA/CPRA) and other U.S. states have specific rights, including the right not to receive discriminatory treatment for exercising them. We do not sell or “share” personal information for cross-context behavioral advertising.
You can delete your account directly in our applications (account settings → delete account); the deletion is confirmed by a code sent to your email and may be cancelled by signing in again within 30 days. To exercise any of your rights — including deletion without using the app — email privacy@frequencytalk.com. We will respond as required by applicable law and may need to verify your identity. You may also have the right to lodge a complaint with your local data-protection authority.
10.Children’s privacy
The Service is not directed to children and is intended for users 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at privacy@frequencytalk.com and we will delete it.
11.Changes to this Policy
We may update this Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
12.Contact us
Questions or requests regarding this Policy or your personal information? Contact our privacy team at privacy@frequencytalk.com.